Policies

Return, Refund & Exchange Policy

How to start a return

  1. Email us with your order ID, the affected item, and photos of any damage.
  2. We confirm eligibility and arrange pickup within 5–7 business days.
  3. After quality inspection, your replacement ships or your refund is processed.

Start by writing to support@venusenterprises.store.

1. What can be returned

We accept returns and offer replacements on eligible products that arrive damaged, defective, or materially different from what was ordered. Where a return is approved, you may choose between a replacement of the same item or a refund, subject to inspection of the returned item.

2. Made-to-order furniture

Made-to-order and custom-finished furniture pieces are non-returnable and non-refundable, except in cases of manufacturing defect or transit damage. Each piece is produced specifically for your order, so please verify dimensions and finishes before purchasing.

3. Reporting windows

Report damage, defects, or discrepancies within 48 hours of delivery for furniture and larger items, and within 7 days of delivery for decor, apparel, and accessories. Reports past these windows may not be eligible.

4. Pickup & processing timelines

Once a return or replacement request is approved, pickup is arranged within 5–7 business days. Refunds or replacements are processed within 10–15 business days of the returned item passing quality inspection.

5. Mode of refund

Approved refunds are issued to the original payment method used at checkout — UPI, Paytm, or credit/debit card. Refunds typically reflect in your account within 7–10 business days after processing, depending on your bank or payment provider.

6. Exchanges

For apparel and accessories, size or variant exchanges are handled as a replacement of the same product in the requested size, subject to availability and the reporting windows above. If the requested size is unavailable, a refund is issued instead.

7. Cancellations

Orders can be cancelled free of charge within 24 hours of placement, or any time before dispatch (or before production begins, for made-to-order furniture), whichever is earlier. After that, the returns process above applies. Cancellation requests are confirmed in writing within 24–48 hours.

This policy is part of our Terms & Conditions.