Frequently Asked Questions

We accept UPI, Paytm, and credit & debit cards at checkout. All payments are processed over encrypted, secure connections.

Yes — free of charge within 24 hours of placing it, or any time before dispatch, whichever is earlier. Once an order enters production or has shipped, the standard returns process applies instead.

Yes. All prices shown include applicable taxes, and for made-to-order furniture the price includes delivery as well.

Made-to-order furniture is crafted for you and typically takes 4–6 weeks for production and delivery. Ceramics, bags and other in-stock items ship sooner. Full details are on our Shipping & Delivery page.

Use the Track My Order page with the order ID from your confirmation email, or sign in to your account to see all your orders.

Yes, we deliver pan-India. Delivery timelines can vary for remote pin codes.

Eligible products that arrive damaged, defective, or materially different from what you ordered can be returned or replaced. Made-to-order and custom-finished furniture is non-returnable except for manufacturing defects or transit damage. See the full Returns & Exchanges policy.

Within 48 hours of delivery for furniture and larger items, and within 7 days for decor, apparel, and accessories.

Approved refunds go back to your original payment method and typically reflect within 7–10 business days after processing.

Yes — each product page lists material, dimensions, and care details where available, alongside the full product story.

Our furniture is made to order — each piece is produced, finished, and quality-checked for you rather than pulled from a warehouse shelf.

Write to us at support@venusenterprises.store or visit the Contact Us page.