Legal

Privacy Policy

1. Jurisdiction

This Privacy Policy is governed by the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023, as applicable in India. This website is operated by Venus Enterprises, a proprietorship owned by Fairoz Khan (GSTIN: 29HZFPK5200R1ZR) ("we", "us", "our"), operating from Mysuru, Karnataka, India, and this policy is drafted in accordance with the laws of India and the state of Karnataka.

2. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, shipping and billing address, and payment details when you place an order, create an account, subscribe to our newsletter, or contact customer support. We also automatically collect certain technical information — IP address, browser type, device information, and browsing behaviour on the Site — through cookies and similar technologies.

3. Use of Information

Information collected is used to process and fulfil orders, communicate order and delivery updates, provide customer support, personalize your shopping experience, send promotional offers (only where you have opted in), improve our products and website, prevent fraud, and comply with legal obligations.

4. Third-Party Disclosure

We do not sell or rent your personal information to third parties. We may share necessary information with trusted third parties who assist us in operating the Site and conducting business — including payment gateways (such as Cashfree and Paytm), logistics and delivery partners, and IT service providers — solely for the purpose of fulfilling your order, and only to the extent required. These parties are contractually obligated to keep your information confidential. We may also disclose information where required by law or to protect our legal rights.

5. Information Protection

We implement reasonable technical and organizational security measures — including encrypted payment processing, restricted access to personal data, and secure servers — to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Rights of Users

You have the right to access, correct, update, or request deletion of your personal information held by us, subject to applicable law. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us using the details below; we will respond within a reasonable timeframe as required under Indian law.

7. Cookies Policy

The Site uses cookies and similar tracking technologies to remember your preferences, keep items in your cart, understand how visitors use the Site, and improve overall performance. You can control or disable cookies through your browser settings; note that disabling cookies may affect certain features of the Site, such as cart functionality.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically. Continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

9. Contact Us

For any questions about this Privacy Policy, our Terms & Conditions, or your orders, reach out to us:

  • Legal entity

    Venus Enterprises, a proprietorship owned by Fairoz Khan

  • GSTIN

    29HZFPK5200R1ZR

  • Grievance Officer & Customer Support

    Rakesh

  • Email

    support@venusenterprises.store

  • Phone

    +91 73538 95383

  • Registered address

    Ground Floor, No. 58, 2nd Phase Road, 1st E Main Road, near Empire Properties and Lounge, Rajiv Nagar, Mysuru, Karnataka – 570019